DJW Online Support

As a DJW, Inc. client, you are invited to explore web support option. We offer two ways to get you the help you when needed. First, report of a new problem or add a new request On-Line. It allows you to enter the subject, specify the urgency and describe the issue in question. Second, you can access your account at any time to check the status of existing issues or review current orders. To access your account, you need to have your company account number and a password. If you don't have a password or forgot your password, call us.

• I need Help or have a Request
  Click here to have our system guide you to the specific subject. Once you identified the subject you need help with, you can:
  
  • Enter your needs
  • Send us a question
  • Report a problem



• I want to review my Account
  Click here to get up-to-date information about all your open issues.
  
  • Get the status of your request
  • Get an answer to your question
  • Get solution to your problem



• Find My IP Address
  Click here to find out what is your current external IP address.
  
  • If you want anyone to connect to your PC, give them this IP address.
  • If they still cannot connect to you, you may want to use Call Remote option on your Host of pcAnywhere. Be sure to find out the remote machine's IP address first and then have the remote machine wait for your call.